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How do I return an item?

Coton Salon's Return/Exchange Policy

It is important that our customers be satisfied with every purchase from the Coton Salon. If you are dissatisfied with a product please contact us within 7 days from receiving your order and we will be happy to assist you.

Returns will be accepted for exchange or merchandise credit only. Merchandise credit will expire 1 year from the date of purchase.

Returns and exchanges must be returned to the Coton Salon in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: -without showing signs of wear or damage in any way. Items must have its original tags attached and must contain all original documents, boxes, etc.

Non-Returnable Merchandise
Due to strict health regulations, apparel, pet beds, carriers, blankets, pet steps/covers, car seats, and treats cannot be exchanged or returned.

No returns or exchanges on custom orders, Holiday items, Sale items, Pawtastic Deals, or engraved or personalized items.

Order Cancellation
Orders are processed immediately and cannot be cancelled. Contact us immediately to save additional shipping costs.

Damaged Items
If you receive an item that is damaged contact the Coton Salon within 24 hours of receiving the damaged item.
Please include your order number, date, product number, and describe the damage.

Manufacturer Return/Exchange Items
Products shipped directly from the manufacturer/distributor may be subject to a restocking fee of up to 30% depending on their return/exchange policy. Manufacturers/distributors that ship products via a free shipping policy will charge the original shipping cost if the item is returned for any reason other than the item being defective. Please shop carefully as your refund may be subject to the 30% restocking fee as well as shipping charges.

Guidelines for Requesting an Exchange or Return

Please email cotonsalon@gmail.com within 7 days of receiving your product, including your product number, date of purchase, and order number. Include if you are wishing to return the item for a store credit or exchange the product for another item. Finally, state the reason for the return/exchange.

Upon receipt of your email, we will email you a RA # (Return Authorization Number) and instructions for shipping the product back to the Coton Salon or the manufacturer. DO NOT ship items back to us without this number or your package may be refused.

The customer is responsible for all shipping costs (both costs to ship back to us and/or cost to ship replacement item or exchanges). We must receive the item within 14 days of issuing the RA #.

Once we receive the merchandise and confirm its unused condition and packaging we will either issue a store credit or exchange the item. We reserve the right to refuse items that have been used and/or are missing tags, boxes, etc. An email will be sent upon receipt of the product for your records.

Items shipped directly from the manufacturer or the distributor may have their own return/exchange requirements. These requirements will be emailed to you with your RA #

Please allow us 7 business days to process returns once the item has been received.

Please feel free to contact us at 530-363-8170 with questions or concerns.

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